CUSTOMER SERVICEWelcome to TMC Promos and Gifts (On-Line).! We are an on-line retailer offering unique gifts, accessories and imprinted apparel, and promotional swag. We want to make sure our customers have a positive shopping experience with us. We strive for 100% CUSTOMER SATISFACTION!
PLACING AN ORDEROur secure website www.tmcpromos.com is available 24/7 to shop. SSL encrypted checkout. You will be offered two choices to pay: Major Credit Cards (Master Card, Visa, American Express or Discover) and PayPal.
WE ONLY ACCEPT ORDERS WITHIN THE UNITED STATES OF AMERICA AND US TERRITORIES AT THIS TIME.
SALES TAXOrders shipped to an address in Illinois will be charged 10% sales tax.
RETURNS: EXCHANGES ONLY (Applies On-Line Purchases and In Store)
We want our customers to be 100% satisfied with their purchases. Exchanges Only of unused products are accepted within 30 days of receipt **. Exchanges are subject to inventory on hand. All Sales Final after 30 days. Exchanged item(s) must be in new condition (not used or worn), in their original packaging and with hang/price tags attached, if applicable. Note: Holiday Themed Merchandise, Custom Imprinted Products, Pop-up Event Items, Special Orders, and Clearance Sale items are FINAL SALE.
Please inspect your order within 48 hours of receipt for accuracy, damages, etc.For exchange returns within 30 days, please email us at giftservice@tmcpromos.com with explanation of the return. Allow 48 hours for us to respond. Instructions for exchange returns will be provided. Do not ship without receiving authorization to do so first from us. The customer is responsible for all costs associated with exchange return unless the order was not accurate. Original shipping fees are non-refundable unless the order was not accurate. Please contact us if you have questions regarding an item before making the initial purchase.
** 30 days of receipt is from the date the shipper states (tracking/proof of delivery) the product was delivered to the shipping address on their order.
SHIPPINGAll orders are shipped ground within the USA. Free shipping is offered on orders of $85 (excludes sales tax) or more. Shipping and Handling for Ground Shipping is as follows: $16.00 - Orders less than $85.00 Orders $85.00 or more - FREE economy ground shippingEconomy Ground Carriers: United States Postal Service (USPS), UPS or Fed-Ex Ground
Express Shipping available at an extra cost. Contact us for quote.
Track your shipment at :United States Postal Service: www.usps.comUPS: www.ups.comFed-Ex: www.fedex.com
Most orders are shipped within 48 hours of verified payment Monday thru Friday. Shipping confirmation and tracking will be sent to the email address provided with your order. Allow up to 7 business days for receipt of order.
INTERNATIONAL SHIPPINGAt this time we are not accepting international orders. CONTACT US giftservice@tmcpromos.com SHOP ON-LINE www.tmcpromos.com SHOP IN PERSON Shops on Sterling 1056 Sterling Ave Flossmoor, IL 60422 Saturdays 12 Noon - 5 PM
PLACING AN ORDEROur secure website www.tmcpromos.com is available 24/7 to shop. SSL encrypted checkout. You will be offered two choices to pay: Major Credit Cards (Master Card, Visa, American Express or Discover) and PayPal.
WE ONLY ACCEPT ORDERS WITHIN THE UNITED STATES OF AMERICA AND US TERRITORIES AT THIS TIME.
SALES TAXOrders shipped to an address in Illinois will be charged 10% sales tax.
RETURNS: EXCHANGES ONLY (Applies On-Line Purchases and In Store)
We want our customers to be 100% satisfied with their purchases. Exchanges Only of unused products are accepted within 30 days of receipt **. Exchanges are subject to inventory on hand. All Sales Final after 30 days. Exchanged item(s) must be in new condition (not used or worn), in their original packaging and with hang/price tags attached, if applicable. Note: Holiday Themed Merchandise, Custom Imprinted Products, Pop-up Event Items, Special Orders, and Clearance Sale items are FINAL SALE.
Please inspect your order within 48 hours of receipt for accuracy, damages, etc.For exchange returns within 30 days, please email us at giftservice@tmcpromos.com with explanation of the return. Allow 48 hours for us to respond. Instructions for exchange returns will be provided. Do not ship without receiving authorization to do so first from us. The customer is responsible for all costs associated with exchange return unless the order was not accurate. Original shipping fees are non-refundable unless the order was not accurate. Please contact us if you have questions regarding an item before making the initial purchase.
** 30 days of receipt is from the date the shipper states (tracking/proof of delivery) the product was delivered to the shipping address on their order.
SHIPPINGAll orders are shipped ground within the USA. Free shipping is offered on orders of $85 (excludes sales tax) or more. Shipping and Handling for Ground Shipping is as follows: $16.00 - Orders less than $85.00 Orders $85.00 or more - FREE economy ground shippingEconomy Ground Carriers: United States Postal Service (USPS), UPS or Fed-Ex Ground
Express Shipping available at an extra cost. Contact us for quote.
Track your shipment at :United States Postal Service: www.usps.comUPS: www.ups.comFed-Ex: www.fedex.com
Most orders are shipped within 48 hours of verified payment Monday thru Friday. Shipping confirmation and tracking will be sent to the email address provided with your order. Allow up to 7 business days for receipt of order.
INTERNATIONAL SHIPPINGAt this time we are not accepting international orders. CONTACT US giftservice@tmcpromos.com SHOP ON-LINE www.tmcpromos.com SHOP IN PERSON Shops on Sterling 1056 Sterling Ave Flossmoor, IL 60422 Saturdays 12 Noon - 5 PM